01
Returns Eligibility
To be eligible for a return, your request and product must meet the
following conditions:
-
✓
Request a return within 7 days of receiving
your order.
-
✓
The item must be unused, unwashed, and in its original packaging
with all tags attached.
-
✓
The item must not show signs of use, damage, washing, or
alteration.
Important:
Keep the original packaging and tags until you are satisfied with
your purchase.
02
Non-Returnable Items
Returns cannot be accepted for the following products or
conditions:
Sale or Discounted Items
Products purchased during a sale, promotion, or special
discount.
Used, Damaged or Altered Items
Products showing signs of use, washing, damage, or alteration.
Customized Products
Customized, personalized, or made-to-order products.
03
How to Initiate a Return
Follow these steps to submit your return request:
1
Contact Our Team
Contact us through our website and provide your order number.
2
Receive Instructions
Our team will review your request and provide the return
address.
3
Return Your Product
Securely pack the product and send it to the provided address.
Return shipping:
Customers are responsible for return shipping costs unless the
product received was defective, damaged, or incorrect.
04
Refunds
Once we receive your returned item, our team will inspect it to
confirm that it meets the return requirements.
-
✓
We will notify you about the approval or rejection of your
refund.
-
✓
Approved refunds are processed within
5–7 business days.
-
✓
The refund will be issued to your original payment method.
01
Item Received
02
Item Inspected
03
Refund Processed
Your bank or payment provider may require additional time before the
refunded amount appears in your account.
05
Exchanges
We only replace products in the following circumstances:
✓
The product received is defective.
✓
The product was damaged during delivery.
✓
You received the wrong product.
48-Hour Exchange Window
Contact us within 48 hours of delivery if your product is
defective, damaged, or incorrect.
