We aim to deliver your AlexaHome orders quickly, safely, and
efficiently. Please review the information below for details about
processing, delivery, and shipping-related issues.
Quick ProcessingOrders are processed within 1–2 business days.
Reliable DeliveryLocal orders are normally delivered within 3–5 days.
Customer SupportReport damaged or missing items within 24–48 hours.
01
Order Processing Time
Orders are prepared for dispatch after confirmation and successful
payment.
✓
All orders are processed within
1–2 business days after confirmation and
payment.
✓
Orders placed on weekends or public holidays are processed on
the next working day.
01Order Confirmed
02Order Prepared
03Order Dispatched
02
Shipping Duration
Delivery estimates begin after your order has been processed and
dispatched.
Local Deliveries
Estimated delivery time is
3–5 business days.
Please note:
Delivery times may vary because of weather conditions, public
holidays, courier disruptions, or customs delays.
03
Delivery Issues
Please make sure your delivery information is complete and accurate
before confirming your order.
Courier Delays
AlexaHome is not responsible for shipping delays caused by
courier services.
Incorrect Delivery Address
Additional shipping charges may apply if an incorrect address
is entered and the order requires reshipment.
Unclaimed Packages
Reshipping charges may apply if a package is returned because
it was not claimed by the customer.
Delivery information:
Check your name, phone number, and complete delivery address before
submitting your order.
04
Damaged or Missing Items
If your package arrives damaged or an item is missing, notify our
team as soon as possible.
✓
Contact us within 24–48 hours of receiving your
order.
✓
Provide clear photographs of the parcel, damaged item, and
shipping label.
✓
Include your order number and details of the damaged or missing
product.
✓
After investigation, we will arrange a replacement or refund
where applicable.
Photo Evidence Required
Keep the parcel, product, packaging, and shipping label until
your claim has been reviewed.
Need Shipping Assistance?
We’re Here to Help
Contact the AlexaHome team with your order number and delivery
details if you need help with your shipment.
